Appointment Guidelines:

Please aim to arrive 5–10 minutes prior to your scheduled service to facilitate check-in and preparation for your service.

Booking and Cancellation Policy for Premium Hair Services:

For the specified Premium Hair Services listed below, a consultation and a valid credit card are required at the time of booking. Any cancellations for these services made less than 12 hours before the appointment will incur a charge of 50% of the full service price, which will be billed to the credit card on file. Failure to show up for the appointment will result in a charge of 100% of the full service price to the credit card on file.

• Corrective Colors

• Keratin Treatments

Service Satisfaction:

In the event of dissatisfaction with a service, please contact us within 7 days of the original appointment to arrange for a service redo. Redo appointments must be scheduled within 2 weeks of the initial service appointment. Refunds will not be issued.

Cancellation Policy:

Understanding the need for appointment adjustments, we kindly request a minimum of 24 hours' notice for cancellations. Failure to show up for the appointment will result in a charge of 100% of the full service price to the credit card on file.

Late Arrival Policy:

While we strive to accommodate tardy clients, appointments may need to be rescheduled if you are more than 15 minutes late, ensuring punctuality for our following clients.

Accepted Payment Methods:

We accept Mastercard, Visa, Discover, and American Express.

Pricing Structure:

Initial prices listed serve as starting points and may be subject to adjustment based on hair thickness and length.

Gratuity Etiquette:

Gratuity is appreciated but not obligatory. Cash is the preferred method, though gratuity can also be added to a credit card or submitted via Venmo.

Product Return Policy:

Unused to gently used products returned within 14 days of purchase will qualify for a full refund.

Client Belongings:

We regret that we cannot assume responsibility for loss or damage to personal items, including clothing and accessories. Kindly ensure the safekeeping of valuables during your appointment.

Children's Policy:

Children must be supervised throughout their visit. We greatly appreciate your understanding and cooperation in this matter.

Privacy Commitment:

We gather only essential personal information, including name, email address, phone number, and credit card details. This information is solely used to process orders and not for any other purpose or sharing.

Rest assured, the personally identifiable information shared with us online will only be employed for the mentioned purposes. Rigorous measures have been taken to prevent unauthorized access, maintain accurate data, and ensure secure usage of the collected information online.

For any inquiries or concerns, please feel free to reach out to us at (704) 604-4056 or via email at Cameron.m.selby@gmail.com.